Frequently Asked Questions
Here you will find all the information about: purchasing methods, shipping and much more.
We have answered the most common questions to offer you a simple and transparent shopping experience.
If you don't find what you're looking for
Assistance
We accept returns within 14 days of delivery, for unopened and sealed bottles, or in the same condition in which they were sent. Please note that return shipping costs are the responsibility of the customer. You can find more information about returns on the Returns & Refunds page
Please contact us before making a return.
If your order arrives damaged, please contact us immediately, and take several photos and videos of both the bottle, legible labels, and packaging. PHOTOS ARE ESSENTIAL TO START THE INSURANCE CLAIM.
We will proceed with the replacement of the product or the refund, depending on your preferences and availability.
You can change or cancel your order unless it has already been shipped.
Please contact us as soon as possible to request changes or cancellations.
After shipping, you will receive an email with the tracking number and instructions to track your shipment in real time.
You can also log in to your account on our website to check the status of your order.
Yes, we offer a search service for rare bottles or those not present in our catalog.
Contact us with the details of the whisky you want, and we will do our best to find it for you.
Our customer service is at your disposal for any questions or problems. You can find the information on the Contact page.
We are available from Monday to Friday, from 10:00 to 18:00.
Yes, you must be at least 18 years old (or the legal drinking age in your country) to purchase alcohol.
Payments
We accept credit/debit cards, PayPal, bank transfers and other secure methods. You will find all the details on the checkout page.
We use certified platforms with encryption to ensure maximum security during payments.
Yes, after each purchase we will send you a receipt by email. You can request an invoice with your tax information during checkout.
Shipping & Customs
Purtroppo non effettuiamo spedizioni in tutte le destinazioni. Se hai dubbi, contattaci: verificheremo subito e ti faremo sapere se possiamo spedire nella tua zona.
Shipping costs depend on the destination, weight and value of the order.
You can calculate shipping costs directly in the cart at the time of purchase or contact us for a detailed quote.
Yes, all bottle shipments are insured to ensure maximum safety, and the price is already calculated in the shipment.
We provide complete documentation to facilitate shipments.
However, any customs restrictions are the customer's responsibility.
Customs or import fees may apply in some countries. We recommend that you check your local regulations before purchasing.
Each order includes a detailed invoice and, where applicable, export/import documents.