Legal Terms

GENERAL CONDITIONS OF THE SITE

TimelessWhisky.com

SUNDA IGNAZIO PIETRO

VAT: IT04099710925

Via delle Urne 14, Monserrato 09042

Email: timelesswhisky@gmail.com

We reserve the right to change these terms and conditions from time to time. We will notify you if we make any material changes to these terms and conditions.

Updated: 02/03/2025

1. INTRODUCTION

Welcome to TimelessWhisky.com . Access and use of our site for the purchase and/or sale of whisky and other products imply acceptance of these Terms and Conditions. We invite you to read them carefully before placing an order.

1.1 Scope of application

These General Conditions of Sale apply exclusively to purchases made on Timeless Whisky and do not regulate the sale of products and/or the provision of services by parties other than Timeless Whisky , even if present on the site via links, banners or other hypertext links. Therefore, Timeless Whisky is not responsible for the provision of services and/or the sale of products by such parties, Timeless Whisky does not carry out any control and/or monitoring on the contents of such sites nor is it responsible for any errors, omissions or violations of the law by the same.

2. GENERAL CONDITIONS OF SALE

  • The online sale of products through the Timeless Whisky website is governed by current Italian legislation on online sales and the right of withdrawal.
  • By placing an order, you expressly accept these conditions of sale and authorize Timeless Whisky to charge the total amount of the purchase, including shipping costs.
  • Timeless Whisky reserves the right to change these Terms and Conditions without notice. Any updates will be posted on the site and will become effective immediately.

2.1 Purchase Requirements

  • For Italian citizens, the purchase of alcoholic beverages is permitted only to those who are 18 years of age or older.
  • Non-Italian users can purchase products only if they are of legal age according to their national law. If there is no specific regulation, the age limit is 21 years .
  • By placing an order on the site, the user declares to comply with the regulations of his/her country regarding purchase limits by age, releasing Timeless Whisky from any liability in the event of false declarations.

2.2 Refusal and cancellation of orders

Timeless Whisky reserves the right to refuse or cancel any order for any reason, including but not limited to, orders from users who:

  • Have previously violated the Terms and Conditions of Sale;
  • Have been involved in fraud;
  • Have provided false, incomplete or inaccurate data;
  • We have made inauthentic transactions.

3. AVAILABILITY AND PRICES

  • Product availability is indicative and may vary based on simultaneous sales made by other users, or for other reasons.
  • In case of unavailability of a product, the customer will be informed by email or telephone. The customer can choose whether to wait for availability (when possible), replace the product (when possible) or exclude it from the order and obtain a refund.
  • Prices are expressed in Euro (€) and are subject to change without notice.

3.1 Material errors and product availability

Timeless Whisky reserves the right to correct material errors in product pricing or descriptions at any time. If a product is incorrectly listed as available, you will be given a refund or an agreed alternative (where possible).

If an order includes multiple products and only some are unavailable, the customer can:

  • Replace unavailable products with others (when possible);
  • Receive a partial refund;
  • Cancel the entire order if the lack of some products compromises its overall validity.

4. PAYMENT METHODS

  • We accept payments by credit card, bank transfer, PayPal and other methods indicated at checkout .
  • Your credit card details are encrypted and securely transmitted to the payment processor, without transit through our servers.
  • Payment must be completed at the time of ordering.

5. SHIPPING AND DELIVERIES

  • Timeless Whisky ships to Italy and all of Europe via express courier.
  • Each delivery must be signed for by a recipient legally authorized to receive alcohol.
  • Delivery times are indicative and subject to change.
  • In case of import taxes and customs duties, these are the responsibility of the recipient.

6. RIGHT OF WITHDRAWAL AND RETURN

6.1 Right of withdrawal

  • The customer has the right to withdraw from the purchase contract without having to specify the reason within 14 calendar days from the moment in which he or a designated third party (other than the courier) acquires physical possession of the product.

6.2 Procedure for exercising the right of withdrawal

  • To exercise the right of withdrawal, the customer must send an explicit written communication to Timeless Whisky via email or other traceable means of communication, clearly indicating the intention to withdraw from the contract.
  • The customer is responsible for retaining proof of communication sent to Timeless Whisky .

6.3 Product return

  • The customer must return the products without undue delay and in any case within 14 calendar days from the date on which he communicated the withdrawal.
  • The return shipment must be made using a carrier of your choice and at your own expense.
  • The product must be returned to the address communicated by Timeless Whisky , adequately protected and packaged to avoid damage during transport.
  • The customer is responsible for the decrease in value of the product resulting from handling other than that necessary to establish its nature, characteristics and functioning.

6.4 Refund

  • Timeless Whisky will refund the amount paid by the customer for the product, including standard delivery costs, within 14 days of receiving the withdrawal notice.
  • The refund will be made using the same payment method used by the customer for the initial transaction, unless otherwise agreed between the parties.
  • The refund may be withheld until the returned product has been received and verified as intact.

6.5 Exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases:

  • Customized or made-to-measure products.
  • Alcoholic beverages whose price depends on market fluctuations beyond Timeless Whisky's control.
  • Sealed products which, for hygiene or health protection reasons, cannot be returned after the original seal has been opened.

If the customer returns a product that falls within one of these exceptions, Timeless Whisky reserves the right to refuse the refund.

7. WARRANTY AND DEFECTIVE PRODUCTS

  • In case of lack of conformity, Timeless Whisky will replace the product or refund the amount paid.
  • The warranty does not cover damage resulting from inadequate packaging, climatic conditions or natural aging of the product.

8. RESPONSIBILITY AND LIMITATIONS

  • Timeless Whisky is not responsible for:
    • Indirect or consequential damages arising from the use of the purchased products.
    • Loss or damage to products due to transportation conditions beyond our control.
    • Authenticity and suitability for consumption of historical and collectible products.

9. APPLICABLE LAW AND JURISDICTION

  • These Terms and Conditions are governed by Italian law.

For more information, contact us!


TimelessWhisky.com

Sunda Ignatius Peter

Via delle Urne 14, Monserrato, 09042

VAT: [VAT Number]

Email: timelesswhisky@gmail.com